Refund policy

Return & Exchange Policy — Soch Perfumes

At Soch Perfumes, your satisfaction matters to us. If something isn’t right, we’re here to help.

Return Window
We offer a 15-day return policy. This means you have 15 days after receiving your order to request a return.

Eligibility for Returns
To qualify for a return, your perfume must not be used more than 10% and should be in its original condition.

How to Initiate a Return
To start a return, contact us at +92 311 1007864. Once your request is approved, we will share return instructions and a shipping label.

Items sent back without prior approval will not be accepted.

For any questions regarding returns, feel free to reach out to us at the same number.

Damages & Issues
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items
Certain items cannot be returned, including:

• Sale items
  

If you’re unsure about your item, feel free to contact us for clarification.

Exchanges
For faster processing, we recommend returning your item first. Once your return is approved, you can place a new order for the desired product.

Refunds
Once we receive and inspect your return, we will notify you about the approval status. If approved, your refund will be processed to your original payment method.

Please note that it may take some time for your bank or payment provider to reflect the refund.

—

Thank you for choosing Soch Perfumes.